Who We Are

Our website address is: https://ordersfactory.com

Welcome to Ordersfactory, an ECommerce store specializing in mobile accessories such as phone cases, chargers, cables, handsfree, powerbanks and related products. We value your privacy and are committed to protecting your personal data in compliance with applicable laws of Pakistan, including the Prevention of Electronic Crimes Act 2016 (PECA) and internationally recognized data protection principles.

What Personal Data We Collect and Why We Collect It

1. Comments

When visitors leave comments on our website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string. This information is collected to help detect spam, improve website security, and maintain a safe user experience.

We may also use this data to:

  • Respond to customer feedback or queries

  • Improve our products and services (such as mobile cases, chargers, and cables)

  • Monitor and prevent fraudulent or abusive activity in accordance with the Prevention of Electronic Crimes Act 2016 (PECA)

If you use a profile image service (such as Gravatar), an anonymized string (hash) created from your email address may be provided to that service to check if you are using it. After approval, your comment and profile picture may be publicly visible on our website.

2. Media

If you upload images or other media to our website (for example, in product reviews or comments), you should avoid uploading files that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract any location data from images uploaded on the site.

We collect and store uploaded media files to:

  • Display customer reviews and feedback

  • Improve trust and transparency for our mobile accessories (such as phone cases, chargers, and cables)

  • Maintain website functionality and user experience

All uploaded content must comply with applicable laws of Pakistan, including the Prevention of Electronic Crimes Act 2016 (PECA). We reserve the right to remove any media that is inappropriate, violates privacy, or breaches legal requirements.

By uploading media, you grant Ordersfactory the right to use, display, and store such content for website and marketing purposes.

3. Contact Forms

When you contact us through forms on our website, we collect the information you provide, such as your name, email address, phone number, and message details. This information is used solely to:

  • Respond to your inquiries or requests

  • Provide customer support

  • Process complaints, feedback, or order-related issues

  • Improve our services and communication

We retain contact form submissions for customer service purposes for a limited period, but we do not use this information for marketing unless you explicitly consent.

Your data is kept secure and will not be sold or shared with third parties, except where necessary to comply with legal obligations under the Prevention of Electronic Crimes Act 2016 (PECA) or to protect our legal rights.

By submitting a contact form, you agree to the collection and use of your information as outlined in this Privacy Policy.

4. Embedded Content from Other Websites

Pages on our website may include embedded content (e.g., videos, images, articles, or social media feeds). Embedded content from other websites behaves in the exact same way as if you visited the other website directly.

These third-party websites may:

  • Collect data about you

  • Use cookies and tracking technologies

  • Monitor your interaction with their content

  • Track your activity, especially if you are logged into their platform

We may use embedded content to enhance your experience, such as product videos, reviews, or social media integrations related to our mobile accessories (phone cases, chargers, cables, etc.).

Please note that we do not control these external websites and are not responsible for their privacy practices. We encourage you to review their privacy policies before interacting with their content.

Your interaction with such embedded content is subject to the terms and policies of the respective third-party websites and must comply with applicable laws of Pakistan, including the Prevention of Electronic Crimes Act 2016 (PECA).

5. How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including order processing, customer support, and legal or regulatory requirements in Pakistan.

  • Order Information: Retained for record-keeping, warranty, and tax purposes (typically up to 2 years).

  • Contact Form Submissions: Retained for a limited period to resolve customer queries and provide support.

  • Comments & Reviews: Retained indefinitely unless you request removal, to maintain transparency and user engagement.

  • Account Information (if applicable): Stored as long as your account remains active.

If you request deletion of your data, we will process your request unless we are required to retain certain information for legal, administrative, or security purposes under the Prevention of Electronic Crimes Act 2016 (PECA).

We take reasonable steps to securely delete or anonymize personal data once it is no longer required.

6. What Rights You Have Over Your Data

As a customer of Ordersfactory, you have certain rights regarding the personal data we collect and store about you.

You have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.

  • Correct Your Data: Ask us to update or correct any inaccurate or incomplete information.

  • Delete Your Data: Request the deletion of your personal data, where legally and operationally possible.

  • Withdraw Consent: Opt out of receiving promotional messages or marketing communications at any time.

  • Object to Processing: Request that we stop using your data for specific purposes, such as marketing.

We will respond to all valid requests within a reasonable timeframe, subject to verification of identity.

Please note that certain data may be retained if required for legal, tax, fraud prevention, or record-keeping purposes under applicable laws of Pakistan, including the Prevention of Electronic Crimes Act 2016 (PECA).

To exercise any of your rights, you can contact us at:
Email: ordersfactory96@gmail.com
Phone: +923224099479

7. Where We Send Your Data

To operate our online store efficiently, some of your data may be processed or sent to trusted third-party services. These may include:

  • Payment Processors: For secure handling of online payments and COD verification systems

  • Courier and Logistics Companies: To deliver your orders across Pakistan and internationally (if applicable)

  • Hosting and IT Providers: To maintain website performance, security, and uptime

  • Email/SMS Services: To send order updates, confirmations, and customer support messages

We ensure that all third-party service providers are carefully selected and are required to protect your data in accordance with applicable privacy and cybersecurity standards under the Prevention of Electronic Crimes Act 2016 (PECA).

Some service providers may process data outside of Pakistan; however, we take reasonable steps to ensure your information is handled securely and only for the intended purpose.

We do not sell, rent, or trade your personal data to any third party for commercial gain.